K

3 Messages

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1 Point

Sat, Sep 19, 2020 11:48 AM

Issue with local channels on Starhub TV+

Hi,

 

I just install my new TV+ boxes and connected them to my starhub broadband via the nokia beacon.

 

I have no issues access the channels from the Asian+ TV pass which i subscribed for. However, I have troubles access any of the local channels (eg. Channel 5, 8)

 

Any solutions to this please?

Responses

Carla_P

Moderator

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4.6K Messages

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2.4K Points

9 m ago

Hi @Kaiends, welcome to GreenR Community! Have you tried to reboot both your ONT and set-top box to see if the issue persists? Moreover, free-to-air channels are only available via the StarHub TV+ Box if you are an existing StarHub Broadband subscriber (at the same service address) with a compatible router which is the Nokia Beacon 1.

 

~ Carla

 

 

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Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
Have a good idea? Tell us at our Ideas Exchange!

3 Messages

 • 

1 Point

Hi Carla,

 

I rebooted the ONT and set-top box but still unable to access any free-to-air channels.

 

I'm accessing the free-to-air channels via the Starhub TV+ Box and it's connected to my wifi via the Nokia Beacon 1 using my Starhub Broadband.

Carla_P

Moderator

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4.6K Messages

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2.4K Points

In that case, please reach out to my colleagues via Facebook Messenger by clicking the link below so they can log a case regarding your concern and further assist you. Apologies for the inconvenience this has caused. 

~ Carla

 

 

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Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
Have a good idea? Tell us at our Ideas Exchange!

3 Messages

 • 

1 Point

9 m ago

I contacted your colleagues on Messenger and they told me to contact your technical helpdesk. I contacted your technical helpdesk 2 days in a row. On each day I contacted your technical helpdesk, they told me they will escalate the problem to your backend and update me within 24 hours. I have been hearing these same few lines spouted by different customer service agents and yet no one has the basic courtesy to follow up with me within the promised 24 hours.

 

It's immensely frustrating to be bounced around between different customer service channels, who all apparently can't seem to give me any real clarification on what is happening with my service. I don't need anymore placating and false promises of escalating my problems and getting back to me in 24 hours.

 

Just get someone to CALL and explain to me in the morning on 27 Sep whatever the problem is. If you don't intend to solve the problem, just tell me straight. It's way better than giving me all these false promises of getting back to me.

Carla_P

Moderator

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4.6K Messages

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2.4K Points

Hi @Kaiends, sorry for the inconvenience this has caused you. We never want this to happen to you. Just to check, did you receive the promised callback yesterday? 

~ Carla

 

 

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Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
Have a good idea? Tell us at our Ideas Exchange!

2 Messages

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2 Points

@Kaiends

 

Hi. Do you have any problems with channels either taking a long time to load or never load at all? Or on and off freezing or jerky images while watching? I had these problems during my first month of using Starhub TV+.  

Carla_P

Moderator

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4.6K Messages

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2.4K Points

Hi @giggsy73, are you still encountering these issues you've mentioned? 

~ Carla

 

 

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Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
Have a good idea? Tell us at our Ideas Exchange!

2 Messages

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2 Points

Yes. Have to reboot the set-top box every time it happen.

Carla_P

Moderator

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4.6K Messages

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2.4K Points

We're genuinely sorry for what you're experiencing. We never want this to happen. Since rebooting your set-top box doesn't help, please reach out to my colleagues via Facebook Messenger to find out out the cause of this and for further technical assistance. Apologies for the inconvenience caused. 

~ Carla

 

 

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Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
Have a good idea? Tell us at our Ideas Exchange!

Explorer

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1 Message

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1 Point

8 m ago

I am new subscriber.

I am facing same problem

What should I do?

Carla_P

Moderator

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4.6K Messages

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2.4K Points

Hi @OKS, warmest welcome to GreenR Community. Just to check, do you have a StarHub Fibre Broadband connection and using a Nokia Beacon 1 as your router? 

~ Carla

 

 

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Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
Have a good idea? Tell us at our Ideas Exchange!

4 Messages

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4 Points

6 m ago

Im a new subscriber to.. unable to access to local channels. Why?

Carla_P

Moderator

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4.6K Messages

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2.4K Points

Hi @Hady84 please be informed that you can only watch free-to-air channels if you have StarHub TV+ Box with a StarHub broadband connection along with a Nokia Beacon or Linksys router. 

~ Carla

 

 

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Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
Have a good idea? Tell us at our Ideas Exchange!

2 Messages

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2 Points

6 m ago

Has anyone managed to resolve this issue? I have been facing it for months now and nobody from Starhub can help me. A Starhub technician came over to my house to try and fix the issue - Apparently Starhub TV+ box was "faulty" and said he will come and bring a new one but we have not heard back since (for many weeks now). Kind of tired trying to call Starhub or send a FB Messenger because they try to provide solutions that have already been done but nothing works. What can we do? I regret taking this plan :(

Carla_P

Moderator

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4.6K Messages

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2.4K Points

Hi @Shadrina, sorry for the inconvenience caused. Just to check, what router are you using? Please note that free-to-air channels can only be accessed if you have the StarHub TV+ Box with a StarHub broadband connection along with a Nokia Beacon or Linksys router. 

~ Carla

 

 

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Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
Have a good idea? Tell us at our Ideas Exchange!

4 Messages

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4 Points

@Shadrina in progress of troubleshooting.

Hi carla, pls be advised that i have a starhub connection with a starhub nokia beacon with a starhub tv+ box and still unable to view local channels. My stb info shows off net frm the start. They said they resetted the network, and it still shows off net.

4 Messages

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4 Points

@Shadrina in progreas of troubeshooting.

Hi carla, pls be advised that i have a starhub connection with a starhub nokia beacon with a starhub tv+ box and still unable to view local channels. My stb info shows off net frm the start. They said they resetted the network, and it still shows off net.

2 Messages

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2 Points

@Carla_P  Yes I am using the Nokia Beacon that was received when I signed up for HomeHub+. And the Starhub TV+ Box and Starhub Broadband. Everything has been set up by Starhub technician but no free-to-air channels can be viewed.

(edited)

Carla_P

Moderator

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4.6K Messages

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2.4K Points

You should have an on-net connection if you have a StarHub TV+ Box with StarHub broadband connection and Nokia Beacon router. In this case, I suggest that you get in touch with our Customer Support via Facebook Messenger by clicking the link below so they could further assist you. Sorry for the inconvenience as I don't have access to your account here.

~ Carla

 

 

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Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
Have a good idea? Tell us at our Ideas Exchange!

5 Messages

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5 Points

4 m ago

I just changed the set top box to Starhub TV+ box. I regret very badly. When I noticed the issue, almost everyone is having since September 2020, seems like STARHUB is not interested to resolve and pushing around the problem with every others through different channels. Never managed to get through 1633 so far. Seems like STARHUB is interested to collect money not to provide service for customers

Carla_P

Moderator

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4.6K Messages

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2.4K Points

Hi @k_annamalai, I'm sorry to hear that you're having an issue accessing local channels on your StarHub TV+ Box. Let me just confirm, if you are using your set-top box with a compatible router to access free-to-air channels? Also, have you tried to reboot your set-top box to see if the issue persists? 

~ Carla

 

 

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Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
Have a good idea? Tell us at our Ideas Exchange!

5 Messages

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5 Points

All supplied by STARHUB. Linksys router, NOKIA mesh etc. Now could be able to watch the Mediacorp channels but the streaming quality is very bad like -10 years behind quality while the whole country is talking about 5G technology, even STARHUB claims they are the pioneer of 5G. STARHUB sales staff said all the channels can be rewind for 24 hours, but not these Mediacorp channels. Any suggestion, will STARHUB improve on your streaming quality?

5 Messages

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5 Points

Pls look at the streaming doesn't come as HD while Mediacorp broadcasts in HD

Carla_P

Moderator

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4.6K Messages

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2.4K Points

Please be informed that the StarHub TV+ Box supports TV signals of 50Hz frequency and up to Ultra HD (4K) video resolution but is subject to content availability and your available Internet connection speed. Also, based on the photos you've provided those channels are not on HD. To check the channels that are in HD, please refer here.

Moreover, the new Time-Shift TV feature is only available for selected channels. For the list of channels that support Time-Shift TV, click here.

~ Carla

 

 

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Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
Have a good idea? Tell us at our Ideas Exchange!

5 Messages

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5 Points

4 m ago

Pls look at the photos to see the Mediacorp channels are not HD version

Explorer

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3 Messages

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3 Points

Hi guys,

Those who having the M7002 error, has it been resolved? I am having the same issue from 7th Jan 2021. I renewed my contract due to some channels being removed. Ended up with this problem. And till this second it has not been resolved. While writing this, I am waiting for a call from the Starhub team. I was told that they will link me up with Linksys engineer to troubleshoot. Will update if it's successful. By the way, I am using Linksys EA7500 V2 router. Which router are you guys using?

Carla_P

Moderator

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4.6K Messages

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2.4K Points

Hi @Viknesh13, sorry for the inconvenience this has caused. Just to check, did you receive the promised callback to fix your issue? Also, please try to update your router to its latest firmware to see if the issue persists. 

~ Carla

 

 

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Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
Have a good idea? Tell us at our Ideas Exchange!

Explorer

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3 Messages

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3 Points

They gave me the Nokia Beacon. Everything was fine initially for the first 2 hours when i was movie. After I switched off for a break and came back after sometime, a new problem came. No signal! I changed rhe HDMI ports and even used 3 different cables. I tried with other devices using HDMI port n cables but no issue. So basically the starhub tv box hs signal issues. I even reset to factory settings. For the first boot up it worked. But after I switch off the tv box and tried again, there was no signal. I am very disappointed and frustrated with all these now. This has been going on ever since I renewed my contract on Jan 7th 2021. Problem after problem and I don't get immediate response to solve this issue. I have taken so many leaves and time off just to settle this! My family and me are so affected due to your poor service and hardware issues. What are you going to do???

Carla_P

Moderator

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4.6K Messages

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2.4K Points

We are genuinely sorry that we have not met your service expectations. We understand that you are frustrated about these issues. Please know it's not our intention to make things difficult for you. Since rebooting and doing a factory reset didn't help, please send a message to our Customer Support via Facebook Messenger by clicking the link below as this will require further technical assistance. Thanks. 

~ Carla

 

 

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Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
Have a good idea? Tell us at our Ideas Exchange!

5 Messages

 • 

5 Points

4 m ago

Dear Carla

I read the above comments with amazement. It appears the problem is an inherent one. The complaints were made some 6 months ago and no resolutions found to rectify the fault. I experienced similar issue and thought it is an isolated case but seems to be widely spread (and gone unresolved since Sep 2020 till today, 28 Feb 2021). I have done whatever been recommended by StarHub and countless times but the issue still persists. Getting through your HelpDesk is like winning a 1st prize lottery and the technician who installed the StarHub TV+ box sounded evasive (like the system having a problem). He rushed the installationa and told me to wait for the contents to finish downloading before "buggering-off"! Guess what? unable to get all the local Free-to-Air channels!!!

There's also a shifting blame between Linksys and their routers with StarHub TV+ box and the ONT. Doing the recommended process doesn't remedy the problem either. I think it's going to be an inherent problem and there could be on-going issues and agreements remained unresolved.

As a consulation, I did get the free-to-air channels (for a day only) but constantly prompted "No Signal Found: Please check your internet....and try again. [M7002]. The channel goes off after pressing "OKAY" and have to restart the channel again with frequent picture freeze. This happened on all my 3 subscription passes too!

The next day, I was unable to get the free-to-air channels again. I had to "EXIT TO LIVE TV" every time I choose the channels. The "STB status show "off-net" from that day onwards.

To add insult to wound, I tried the StarHub TV+ app on the mobile phone, hoping to watch the local free to air channels there. I get "Player Error...try again later. If problem persists, contact us (unsupported URL - 1002). What now? Blame Apple for their IOS not compatible with Mediacorp or StarHub???

StarHub! get your act together and don't deprive all your subscribers of enjoying their 24-months contract with you.

In conclusion, I've migrated from cable TV and fiberbroad band TV seamlessly but the big headache in the StarHub TV+ (streaming platform). Others have done a tremedous job, the likes of Netflix, Disney+ YouTube and don't have such streaming issues. Streaming platform is not new and has been around for decades, why is it that StarHub can't resolve this "simple" issue? You're not moving ahead but backwards in providing excellent service to customers.

(edited)

5 Messages

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5 Points

@shiokadoodoo 

You pinned it correctly. Singapore is moving towards 5G technology, smart nation etc. This STARHUB conveniently going back to 2G standard of quality and service by just blaming everyone else while keeping their inherent problem unresolved. 

Their 1633 customer service line is no use unless you got nothing to do and wait for hours, days and weeks. Since they tied everyone with 2 years contract, they conveniently collecting money without any issue that's why they don't bother too much.

I am really disappointed being a loyal customer to them since from the SCV time about 25 years back. Look at their attitude, for 6 months plus this kind of simple issues also never resolved. Unless the authorities such as IMDA / Ministry of Communications intervene they wouldn't do anything.

Carla_P

Moderator

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4.6K Messages

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2.4K Points

Hi @shiokadoodoo, please know that your concern is not taken lightly. As you've mentioned that you received the error M7002. Did you try to reboot all your equipment? If yes, and the issue persists we have to escalate this to the relevant team. Please send a message to our Customer Support via Facebook Messenger by clicking the link below. Thank you for understanding. 

(edited)

~ Carla

 

 

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Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
Have a good idea? Tell us at our Ideas Exchange!
Carla_P

Moderator

 • 

4.6K Messages

 • 

2.4K Points

Hi @k_annamalai, we understand that you are frustrated about these issues. Please know it's not our intention to make things difficult for you. We're constantly reviewing and enhancing the user experience for our StarHub TV+ Box. Updates will be shared with our customers once it is available. Thanks for your patience and understanding. 

(edited)

~ Carla

 

 

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Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
Have a good idea? Tell us at our Ideas Exchange!

5 Messages

 • 

5 Points

4 m ago

Hi Carla, thanks for reaching out to me on the issue. I've tried all that have been suggested and to even make it better, totally switched off the main circuit breaker. I then proceeded to power up each and every device in sequence. The results are the same for all 3 StarHub TV+ boxes - the status still shows "STB "off-net".

The error message M7002 appeared once only (complete with picture-freeze and buffering on all channels, including the subscription channels). After rebooting the system, there goes all the local free-to-air channels.

I also have a few axe to grind. Before I recontract to StarHub TV+ for 24 months, I requested a demo at Tampines main branch. They did the normal demo, as usual but when I asked to show me the local channels. The said that they're not connected to the so-called "Nokia" mesh or Linksys router jibberish. Can you now explain why the main StarHub branch is unable to demostrate the efficiency of the new roll-off system? Why resort to showing customers system that is not functioning to the fullest potentials???

Secondly, I'm disturbed after learning that the subscription for 2Gbps fibre broadband is technically a 1Gbps through 2 ports. There's precisely no increase in the speed of the broadband signals but multiples of 1 Gbps only! I feel the promo is misleading. Does it mean that if I sign-up for 10Gbps fibre broadband, I will need to have 10 routers to run?

Lastly, you've not address the question raised about not being able to watch free-to-air channels on your  StarHub TV+ app on the mobile phone. Why I'm getting "Player Error...try again later. If problem persists, contact us (unsupported URL - 1002).

I'm sure customers would like to know these questions raised and expect a good explanations over these issues. Thank you.

(edited)

Carla_P

Moderator

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4.6K Messages

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2.4K Points

Since the issue persists despite doing the basic troubleshooting, we need to check your account details if your StarHub TV+ Pass is provisioned with Free-To-Air channels. However, I don't have access to your account details here, may I trouble you to please send a message to our Customer Support via Facebook Messenger by clicking the link below for further assistance?

For your concern on our main StarHub branch, your feedback is important to us and we will work to provide our customers with a better service. Thanks for giving your feedback. 

 

For 2Gbps Fibre broadband plan, each port is capable to handle up to 1Gbps download and upload. That's why for 2Gbps there will be port 1 and port 3, wherein two ports can have concurrent download up to 2Gbps, upload up to 1Gbps.

Unfortunately, free-to-air channels can only be accessed through the StarHub TV+ Box. 

~ Carla

 

 

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Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
Have a good idea? Tell us at our Ideas Exchange!

5 Messages

 • 

5 Points

4 m ago

Hi Carla, I believe this can be easily solved by simply connecting a digital antenna directly to the DVB-T2 ready TV for Free-To-Air channels. This is beside the point as we are paying a premium and deserve quality of service and convenience under one StarHub TV+ box. Switching between local TV set and StarHub TV+ box is no fun.

2Gbps Fibre Broadband plan. I now understand the economics over customer's satisfaction. Your reasoning is the same as if I drink a can of beer containing 4% ALC, I would have consumed a total 20% ALC for total 5 cans of beer?

I think that's about all the negative feedback I can give for now. Thank you for taking note of my predicament once again.

(edited)

3 Messages

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3 Points

3 m ago

Hello Carla,

I came across this post after searching for "No signal found" issues on Starhub TV+. I had to renew my contract this month and forced to re-contract with TV+. The service I had previously was way better and we never had any issues with signal loss. Looks like there are many complaints on this already and yet there is no resolution. We are paying premium and yet suffering these issues. I really hope you can fix this ASAP other than asking us to reboot the box everytime this happens and it does happen very frequently now.

Carla_P

Moderator

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4.6K Messages

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2.4K Points

Hi @lucaschua, warmest welcome to GreenR Community! Thanks for your continued support and loyalty to StarHub. To address your concern, we're genuinely sorry that we haven't met your service expectations. Don't worry we have shared your feedback with the product team. They are working to review and enhance the user experience for our StarHub TV+ Box/ Updates will be shared with our customers once it is available. Thank you. 

 

~ Carla

 

 

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Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
Have a good idea? Tell us at our Ideas Exchange!

5 Messages

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5 Points

Hi again Carla, this particular issue has not been resolved probably more than 6 months! I'm sure most customers feel all the complaints have fallen into deaf-ears! If StarHub sincerely wants to resolve the problem, it could easily be done. Give all customers a "FREE PASS" for the local Free-To-Air channels while they're trying to resolve and rectify the problem. Show us that you're sincere and doing utmost to provide customers satisfaction and enjoyment over the StarHub TV+. What you're doing is asking customers keep doing the mundane tasks of rebooting, signing-in and resetting modems, knowing very well is not the cause of the problem. I'm sure everyone here would agree that StarHub does the most decent thing by giving "FREE PASSES" where customers can enjoy their viewing pleasure. By the way, these are Free-To-Air channels (and doesn't cost a thing if we were to install a digital antenna to the TV albeit the inconvenience only). Thank you.

(edited)

3 Messages

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3 Points

Carla, I am having this issue again and for the past few days. This is really bad. I need to watch CNA but the screen just get stuck again and again and you will see this M7002 message "No signal found". Call 1633 and wait very long time to get someone to help and tell you to reboot your router. 1633 is not a pleasant line to call. Reboot your router today and the "No signal found issue" will come back again tomorrow. I did not expect to pay for his kind of service. I never had this problem with Starhub previously. I don't believe we are the only people having these issues. In no time, people will get frustrated and drop this problematic subscription or switch to other providers.

Carla_P

Moderator

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4.6K Messages

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2.4K Points

Hi @lucaschua, I'm sorry to hear that you're having issues with your StarHub TV+ service. Just to check, what router are you using? Please try to do a factory reset on your router to see if the issue persists. 

~ Carla

 

 

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Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
Have a good idea? Tell us at our Ideas Exchange!

5 Messages

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5 Points

#lucaschua, you're not alone! review previous feedbacks and you'll understand the frustrations every customer has to go through. there's nothing constructive about their advices. nothing has been done despite problem has been around more than 6 months now!

3 Messages

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3 Points

3 m ago

Local free-to-air channels are not available on StarHub TV+. This is what I got from their reply in messenger. 

Carla_P

Moderator

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4.6K Messages

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2.4K Points

Hi @edemp, please be informed to enjoy free-to-air channels you will need StarHub Broadband and a StarHub Smart WiFi router (Nokia Beacon 1) or a Linksys router model, EA7500v2 or EA8100. 

~ Carla

 

 

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Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
Have a good idea? Tell us at our Ideas Exchange!

1 Message

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1 Point

2 m ago

I have a linksys router, starhub broadband and TV box but cannot view local channels. Please help. 

Carla_P

Moderator

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4.6K Messages

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2.4K Points

Hi @user_326c5a, are you using a compatible Linksys router? Let me just share that to enjoy access to free-to-air channels you to use the following compatible routers: a Nokia Beacon 1 or Linksys router model, EA7500v2 or EA8100.

~ Carla

 

 

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Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
Have a good idea? Tell us at our Ideas Exchange!

1 Message

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1 Point

2 m ago

Hi Carla, My issue was fixed after the technician updated the linksys 7500v2 firmware. FTA channels can watch now.

Carla_P

Moderator

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4.6K Messages

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2.4K Points

That's good to hear. Have a nice day! 

~ Carla

 

 

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Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
Have a good idea? Tell us at our Ideas Exchange!
coolfire

Valued Contributor

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14 Messages

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2 Points

@user_664663  glad that your issue has been resolved. I am facing the same issue now and the technician who first came to do the setup for my recontracted Starhub tv+ also advised me to call back a day later if I still get the offnet error. I called the hotline and was told to go thru the useless power down and up, but to no avail.

Now waiting for the technician to call back for the firmware update. May I check for your case, did they have to make another appointment to go to your place to physically be present to update the firmware, or they did it remotely?

Thank you.

 

(edited)

Carla_P

Moderator

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4.6K Messages

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2.4K Points

Hi @coolfire, did you already receive your promised callback to further assist you with your concern? Moreover, you may also update your firmware by following this guide.

~ Carla

 

 

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Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
Have a good idea? Tell us at our Ideas Exchange!

1 Message

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1 Point

1 m ago

previously was using the fibre set top box and watching football the picture quality was better, but now change to tv plus set top box, football quality became poorer, why like that?

141 Messages

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139 Points

Are you using a compatible router?

(edited)

Carla_P

Moderator

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4.6K Messages

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2.4K Points

Hi @user_ba13d6, I'm sorry to hear that you're having issues with your TV+ box. Just to check, what router are you using? Also, are you on a wired or wireless connection?

~ Carla

 

 

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Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
Have a good idea? Tell us at our Ideas Exchange!

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