Issue with local channels on Starhub TV+
Hi,
I just install my new TV+ boxes and connected them to my starhub broadband via the nokia beacon.
I have no issues access the channels from the Asian+ TV pass which i subscribed for. However, I have troubles access any of the local channels (eg. Channel 5, 8)
Any solutions to this please?
Question
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Updated
7 days ago
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Responses
Carla_P
Moderator
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3.5K Messages
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1.4K Points
5 months ago
Hi @Kaiends, welcome to GreenR Community! Have you tried to reboot both your ONT and set-top box to see if the issue persists? Moreover, free-to-air channels are only available via the StarHub TV+ Box if you are an existing StarHub Broadband subscriber (at the same service address) with a compatible router which is the Nokia Beacon 1.
~ Carla
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Kaiends
3 Messages
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1 Point
5 months ago
I contacted your colleagues on Messenger and they told me to contact your technical helpdesk. I contacted your technical helpdesk 2 days in a row. On each day I contacted your technical helpdesk, they told me they will escalate the problem to your backend and update me within 24 hours. I have been hearing these same few lines spouted by different customer service agents and yet no one has the basic courtesy to follow up with me within the promised 24 hours.
It's immensely frustrating to be bounced around between different customer service channels, who all apparently can't seem to give me any real clarification on what is happening with my service. I don't need anymore placating and false promises of escalating my problems and getting back to me in 24 hours.
Just get someone to CALL and explain to me in the morning on 27 Sep whatever the problem is. If you don't intend to solve the problem, just tell me straight. It's way better than giving me all these false promises of getting back to me.
5
OKS
Explorer
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1 Message
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1 Point
4 months ago
I am new subscriber.
I am facing same problem
What should I do?
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Hady84
4 Messages
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4 Points
2 months ago
Im a new subscriber to.. unable to access to local channels. Why?
1
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Shadrina
2 Messages
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2 Points
2 months ago
Has anyone managed to resolve this issue? I have been facing it for months now and nobody from Starhub can help me. A Starhub technician came over to my house to try and fix the issue - Apparently Starhub TV+ box was "faulty" and said he will come and bring a new one but we have not heard back since (for many weeks now). Kind of tired trying to call Starhub or send a FB Messenger because they try to provide solutions that have already been done but nothing works. What can we do? I regret taking this plan :(
8
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k_annamalai
4 Messages
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4 Points
7 days ago
I just changed the set top box to Starhub TV+ box. I regret very badly. When I noticed the issue, almost everyone is having since September 2020, seems like STARHUB is not interested to resolve and pushing around the problem with every others through different channels. Never managed to get through 1633 so far. Seems like STARHUB is interested to collect money not to provide service for customers
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k_annamalai
4 Messages
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4 Points
7 days ago
Pls look at the photos to see the Mediacorp channels are not HD version
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