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3 Messages

 • 

1 Point

Sat, Sep 19, 2020 11:48 AM

Issue with local channels on Starhub TV+

Hi,

 

I just install my new TV+ boxes and connected them to my starhub broadband via the nokia beacon.

 

I have no issues access the channels from the Asian+ TV pass which i subscribed for. However, I have troubles access any of the local channels (eg. Channel 5, 8)

 

Any solutions to this please?

Responses

Carla_P

Moderator

 • 

2K Messages

 • 

342 Points

a month ago

Hi @Kaiends, welcome to GreenR Community! Have you tried to reboot both your ONT and set-top box to see if the issue persists? Moreover, free-to-air channels are only available via the StarHub TV+ Box if you are an existing StarHub Broadband subscriber (at the same service address) with a compatible router which is the Nokia Beacon 1.

 

~ Carla

 

 

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Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
Have a good idea? Tell us at our Ideas Exchange!

3 Messages

 • 

1 Point

Hi Carla,

 

I rebooted the ONT and set-top box but still unable to access any free-to-air channels.

 

I'm accessing the free-to-air channels via the Starhub TV+ Box and it's connected to my wifi via the Nokia Beacon 1 using my Starhub Broadband.

Carla_P

Moderator

 • 

2K Messages

 • 

342 Points

In that case, please reach out to my colleagues via Facebook Messenger by clicking the link below so they can log a case regarding your concern and further assist you. Apologies for the inconvenience this has caused. 

~ Carla

 

 

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Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
Have a good idea? Tell us at our Ideas Exchange!

3 Messages

 • 

1 Point

a month ago

I contacted your colleagues on Messenger and they told me to contact your technical helpdesk. I contacted your technical helpdesk 2 days in a row. On each day I contacted your technical helpdesk, they told me they will escalate the problem to your backend and update me within 24 hours. I have been hearing these same few lines spouted by different customer service agents and yet no one has the basic courtesy to follow up with me within the promised 24 hours.

 

It's immensely frustrating to be bounced around between different customer service channels, who all apparently can't seem to give me any real clarification on what is happening with my service. I don't need anymore placating and false promises of escalating my problems and getting back to me in 24 hours.

 

Just get someone to CALL and explain to me in the morning on 27 Sep whatever the problem is. If you don't intend to solve the problem, just tell me straight. It's way better than giving me all these false promises of getting back to me.

Carla_P

Moderator

 • 

2K Messages

 • 

342 Points

Hi @Kaiends, sorry for the inconvenience this has caused you. We never want this to happen to you. Just to check, did you receive the promised callback yesterday? 

~ Carla

 

 

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Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
Have a good idea? Tell us at our Ideas Exchange!

2 Messages

 • 

2 Points

@Kaiends

 

Hi. Do you have any problems with channels either taking a long time to load or never load at all? Or on and off freezing or jerky images while watching? I had these problems during my first month of using Starhub TV+.  

Carla_P

Moderator

 • 

2K Messages

 • 

342 Points

Hi @giggsy73, are you still encountering these issues you've mentioned? 

~ Carla

 

 

▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
Have a good idea? Tell us at our Ideas Exchange!

2 Messages

 • 

2 Points

Yes. Have to reboot the set-top box every time it happen.

Carla_P

Moderator

 • 

2K Messages

 • 

342 Points

We're genuinely sorry for what you're experiencing. We never want this to happen. Since rebooting your set-top box doesn't help, please reach out to my colleagues via Facebook Messenger to find out out the cause of this and for further technical assistance. Apologies for the inconvenience caused. 

~ Carla

 

 

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Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
Have a good idea? Tell us at our Ideas Exchange!

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