Issue on StarHub TV+ Box

It’s show no signal please move up or down your channel. Something like that

Is your set-top box running on the latest software version? Also, please check your Internet connection and ensure that it is working. We recommend that you power off your ONT, Router and set-top box first and power on the devices in order one at a time 2 minutes apart. Once the set-top box is powered on, please ensure you are running the latest version of the software and try again. Let me know if the issue persists.

Every time when I off on the tv box will do some update, I also check for update also till the latest?

if no internet connection how I watch my tv in the first place? Can you dun answer for the sake answering? I look at the past question they all have same issues and what you all CS just replying the same thing..? 

when sign up tell me this good that good, when ask you all for help give me this kind of answer? 

Apologies if you feel that way. We have to ask our customers the basic troubleshooting first to see if this could help. And if the issue persists, we highly suggest that you contact our Customer Support via Facebook Messenger by clicking the link below for further technical assistance. I hope you understand. Thanks. 

Hi @Yyang, sorry for the inconvenience caused. Since you've mentioned you have contacted our helpdesk, let me just know what was their advice to you?

I also jus subscribe to Tv+ and encountered many problems and is cery annoying when i have to restart all the devices when i am trying to watch Tv. These are the list if error messages I received. 

Hi @Liangwei, sorry for the inconvenience caused. As you've mentioned you have done the basic troubleshooting steps yet the issue still persists, please send a message to our Customer Support via Facebook Messenger by clicking the link below as this will require further technical assistance. Thanks!

Hi @srwee, I'm sorry to hear that you're having issues with your TV. Let me just clarify, what issues are you facing?