U

18 Messages

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18 Points

Tue, Jul 6, 2021 4:23 PM

Free to Air channels not working in Port 3

Hi

We have 2Gbps subscription for a week and a half. We have Linksys EA8100 and Nokia Beacon 1. We struggled with not getting Free to Air ,i.e Local Channels like Channel 5 and CNA. We managed to get on one TV in the living room but not in the bed room. Finally after checking, and switching the TVplus boxes and routers etc we have confirmed that only Port 1 of ONT(Modem) connected to the approved router like Linksys EA8100 can show free to air. HOWEVER if the connection with the same configuration, I.e with Router EA 8100 in exactly the same way, connected to Port 3 of ONT , cannot show Free to Air channels. 

Can Starhub please resolve this.?.

Thanks

5 Messages

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5 Points

4 m ago

We have 2 GBps for work office, Internet  Broadband and TV+ with a new package sign up a week ago. We could receive free to air from the TV in the bed room but not in the Living room.

We are using recommended Linksys EA8100 and NokiaBeacon1. We checked all the connections and finally "switched" the lines, routers etc to exactly the same as the "good" link...changed from from Port 1 to Port 3. However now, the Free to Air channels can only be seen in the Living room connected to Port 1 and not Port 3.

We checked and confirmed that Port 3 cannot receive Free to Air but Port 1 can!!!!

Please help.

Tks

Carla_P

Moderator

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5.5K Messages

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3.2K Points

4 m ago

Hi @user_afa164, please be informed that the StarHub TV+ Box can only be connected to Port 1 of the ONT. If you happen to have more than one set-top box, you will need to connect your STB to a data point connected to the router on Port 1. 

5 Messages

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5 Points

@Carla_P 

Thank you for the reply. It was not communicated properly, by Starhub when we enquired, to sign up, that the 2Gbps option would provide Free to Air channels ONLY From ONT- Port One. As cables are running in the house, there are limitations to the placement of TVs and powerpoints to get both Internet signals and TV reception effectively, without maximising the use of both Port 1 and Port 3. As Port 3 is technically a 1Gbps line and with TV plus access access (tested, that it works) its not optimal to have NO free to air channels barred/not set in Port 3. This severely limits the use of the 2Gbps lines to serve the entire home even with various hardwired rooms drastically. It's disappointing.

(edited)

Carla_P

Moderator

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5.5K Messages

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3.2K Points

I'm sorry to hear about your predicament. Unfortunately, the StarHub TV+ Box must be connected to Port 1 only to access free-to-air channels. If you're using a compatible Linksys router connected to Port 1 you can add a data point which will then be connected to one of the 4 ethernet ports of the Linksys router. Please see attached image below:

(edited)

~ Carla

 

 

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