Feeling conned by Starhub
To Whom it concerns,
I hope this forum is the right one to bring justice.
I had been looking for broadband + cable TV packages and came across starhub promotion online. Package seemed suited for me and I went to Starhub to clarify on the contents provided for the Indian+ package. After the sales side had confirmed that I will be able to access the contents which I wanted, I took up 24 months contract.
But after installing the cable TV box, I couldn't access the contents. I called Starhub to check on why I cannot access the content and that it keeps saying that I'm not subscribe to it. To my despair, the customer service said that these contents are not available for the new box. I had communicated that I had took up 24 months contract just because of these contents Starhub had promised and now I am stuck for 24 months for something which is not included in the package...
I am not sure if this is a trick for Starhub to lure customers, but I believe they should be truthful to customers. If Starhub is not able to commit in providing the services then they shouldn't advertise in first place. I have been enduring a month plus for Starhub customer service to resolve my issue, but no one is addressing this.
If Starhub values their customer, they should do the right thing to resolve issues faced by customer rather than pointing fingers and blaming on the poor 'technical' issues.
Hoping that I get a fair judgement here.