sunnyrao's profile

Valued Commentator

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4 Messages

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2 Points

Sat, Mar 6, 2021 10:05 AM

Disney+ app not compatible with STB

The Disney + app on the STB does not work. It says there is an update. If you try to update it complains that the app is not compatible to the STB. Any way this can be escalated to the developers. 

Carla_P

Moderator

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5.5K Messages

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3.2K Points

8 m ago

Hi @sunnyrao, just to check, are you using the new set-top box? The white one? If yes, please ensure your StarHub TV+ box is updated to the latest firmware version (1.2.1). Alternatively, you may check for system update via the following steps: Go to Android TV Settings > Device Preferences > About > System update > Check for update.

 

Valued Commentator

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4 Messages

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2 Points

@Carla_P confirming that this is the latest STB ( installed Saturday 6th March). Firmware is 1.2.1

Carla_P

Moderator

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5.5K Messages

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3.2K Points

In this case, please send a message to our Customer Support via Facebook Messenger by clicking the link below so we could further assist you with your concern and escalate it to the relevant team. Thank you. 

~ Carla

 

 

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