Skip to main content
lonewolfsg

Respected Advocate

 • 

192 Messages

Tue, May 29, 2018 8:00 PM

Discovery Network Channels - Going Soon?

https://www.facebook.com/StarHub/posts/10156544763987472

 

"Dear customers,

We are in renewal negotiations with Discovery Networks and are doing everything possible to arrive at a deal which would allow us to continue our partnership with Discovery.

 

You- our customers - are our top priority and so, we are working hard to ensure that you can enjoy an uninterrupted viewing experience. Concurrently, we are acquiring fresh content in the event that negotiations prove unsuccessful. If we are unable to agree on a renewal, the seven Discovery Networks channels will cease transmission on 30 June 2018. As factual entertainment fans ourselves, we will announce the launch of several new channels to ensure a continued good range of education and lifestyle channels for you. This will be carried out in the coming weeks, so stay tuned to our announcements.

 

To thank you for your continuous support, we would like to show our appreciation by offering all our customers a free preview of over 25 channels over five genres from 11 June to 15 July 2018. More details can be found at starhub.com/free-preview. We are working on adding more channels on free preview and hope to add to this list over the next few days.

 

As our negotiations with Discovery continue, we hope to share more details in due course. Once again, we thank you for your patience and understanding."

 

More info >> Discovery channels face axe from StarHub over payment row

 

Discovery Statement

“After June 30, StarHub subscribers will no longer be able to watch Discovery Channel, Animal Planet, TLC, Discovery Science, Discovery Asia, Eurosport and Setanta on both StarHub TV and streaming service StarHub Go, should a resolution not be met. Discovery’s expanded lifestyle offering – with the recent addition of HGTV, Asian Food Channel, Food Network, and Travel Channel to our portfolio – will also no longer be available on StarHub platforms after August 31."

 

WOW! After the recent 'Fox Network Fiasco', history is repeating itself again. Starhub can delude themselves that the launch of the new channels will replace the channels lost but the fact is that Discovery network of channels has a lot of programs and shows not shown anywhere else.

 

Really? A disagreement over a 'cup of coffee'? Surely, Discovery must be thinking about a cup of coffee from Coffee Bean or Starbuck for the disagreement to brew for so long (pun intended!) Probably not a cheap cup of coffee.

 

And the free preview is a joke for those who already subscribed to the respective genre (like me). I think it will be a big loss if no resolution is met. Personally, I watched 7 of the 11 channels affected on a regular basis. 

Responses

lonewolfsg

Respected Advocate

 • 

192 Messages

2 years ago

Like I say, either you guys are clueless or you are trying to pull a fast one!

 

The simple fact is that there is no alternative to the Discovery channels that will be lost. 

 

Sure you can watch nature and animal documentaries on channels like BBC Earth and NatGeo Wild, but each channel have its own program that is not available anywhere else (not even on its sister channel!) 

 

eg. tell me where I can watch programs like Deadliest Catch, Monsters Inside Me, Wheeler Dealers, Mythbusters, Mysteries at the Museum, Rise of the Machines etc on any of the other 'alternative' channels. 

 

You cannot because it is not possible to watch them anywhere else except on Discovery, Discovery Science, Travel Channels and Animal Planets. And if you try to tell us otherwise, like I said, you are clueless or worse lying about it. 

Amy_Law

Alumni (Retired)

 • 

3.3K Messages

2 years ago

Hi lonewolfsg

 

We’re disappointed that we’re unsuccessful in renewing the channels too. We worked hard to negotiate a deal which would allow Discovery and StarHub to continue our partnership while offering our customers the same content at the same price.

 

Unfortunately, at this juncture, as we were unsuccessful in renewing the Discovery Networks suite of channels, these channels will cease transmission on 30 June 2018 at 12pm. Do check out alternative channels that you can tune in to: http://bit.ly/2JgM5nT

 

Rest assured we are working to acquire fresh, replacement content and will announce in the coming weeks the launch of several new channels to ensure our customers will continue to enjoy access to a comprehensive range of education and lifestyle channels.

 

Thank you for your continued support. 

 

- Amy
PotatoYan

Respected Commentator

 • 

4 Messages

2 years ago

My contract would be due after six months.

I won't renew it if no discovery networks anymore.

Eronec

Honored Advisor

 • 

201 Messages

2 years ago

That's was amazing StarHub..!

I'm one of your lucky customer and I should like to thank StarHub not successful renew my contract due to unable to install IPTV because Data point issue. I am **bleep** LUCKY..!

Should we still pay the same price..? What now you can offer StarHub..?


PotatoYan

Respected Commentator

 • 

4 Messages

2 years ago

I'm watching those such called alternative channels already!!!!

Will Starhub offer other channels to me?

Can I terminate my contract since Starhub breach it?

I think Singtel is laughing now!!!!

Amy_Law

Alumni (Retired)

 • 

3.3K Messages

2 years ago

Hi PotatoYan

 

We will announce in the coming weeks the launch of several new channels. Stay tuned. 

 

- Amy
sh2sg

Trusted Commentator

 • 

8 Messages

2 years ago

See what Discovery said:

http://www.marketing-interactive.com/discovery-and-starhub-clash-over-carriage-fees-11-channels-possibly-axed/

 

Discovery has revealed that it has “reached an impasse” in recent negotiations with StarHub over carriage fees. In a statement to the press, Discovery said that StarHub is “not prepared to pay fair value and have announced their decision to cease transmission of all 11 Discovery channels on their platform”.

 

The channels impacted are Discovery Channel, Animal Planet, TLC, Discovery Science, Discovery Asia, Eurosport, Setanta, HGTV, Asian Food Channel, Food Network, and Travel Channel.

 

“All we are asking for is the equivalent of a cup of coffee per customer per month. We have a responsibility to now take the extraordinary step of informing our viewers that they may lose all the Discovery channels they are paying for on StarHub,” the statement said.

 

It added that in Singapore, Discovery’s portfolio of channels reached over 1.3 million viewers in the past year. This was driven by the top five flagship channels – Discovery Channel, Animal Planet, TLC, Asian Food Channel and HGTV.

 

 

mkhub

Respected Contributor

 • 

16 Messages

2 years ago

Your alternative channels do not even come close to Discovery Channel's suite of programs.  Seriously, if you want to be a serious industry player of quality cable content, you cannot be a cheapskate !  7 months after signing up with you and you pull the plug on the Number One reason why I switch to SH ie., Discovery Channel !  Now I'm left hanging out dry because you guys don't know how to run a network, AGAIN !  I'm so furious, I will never come back to Star Hub ever again when my contract ends.  Why do you guys keep shooting yourself in the foot just boggles my mind !  You guys are a bunch of incompetent knuckleheads.

katong

Valued Advisor

 • 

26 Messages

2 years ago



Please escalate your concern to IMDA to make sure your rights are being respected.

 

https://www.imda.gov.sg/about/newsroom/archived/mda/media-releases/2016/mda-finalises-proposals-to-enhance-consumer-protection-in-paytv-sector

 

Extract from IMDA Media Release

 

16 March 2016 - The Media Development Authority (MDA) has finalised its recommendations to enhance pay-TV consumer protection measures under the Media Market Conduct

Background

 

  • The Media Development Authority (MDA) has finalised its recommendations to enhance pay-TV consumer protection measures under the Media Market Conduct Code.

     

  • These measures aim to address three key consumer concerns namely, unilateral contract changes, forced upgrades of non pay-TV services and the lack of awareness of the terms and conditions of contracts.

     

  • MDA's recommendations were finalised following careful consideration of the feedback received from the public consultation [1] held from September to November 2014.

     

  • MDA received a total of 39 written responses [2] from pay-TV operators, content providers, consumer and industry associations, and members of the public. To facilitate participation, seven focus group sessions were also conducted with members of the public. In addition, MDA engaged industry bodies such as The Consumers Association of Singapore directly to seek their feedback on the recommendations.

     

Key changes to the Media Market Conduct Code

 

MDA carefully considered the feedback received from the industry and public, and refined some of its initial proposals to better balance consumer and industry interests. The key recommendations and the changes are:

 

  1. Unilateral contract variations: MDA will require pay-TV operators to allow consumers to exit fixed term contracts without paying Early Termination Charges (ETCs) if unilateral changes by the operators are detrimental to subscribers due to a/an:

     

    • Increase in subscription fee;

       

    • Removal of material channel/s;

       

    • Removal of material sports content within a channel [3] ; and/or

       

    • Removal of at least 20 percent [4] of total number of channels in entire pay-TV service since the point of subscription

       

    MDA had initially proposed to allow consumers to exit without ETCs when any channel or material content is removed. This proposal was refined as MDA recognises the need to provide the industry with some flexibility to innovate in their content offerings, while safeguarding consumers against detriment arising from unilateral contract changes.

     

    In view of the narrowed scope, MDA introduced a new requirement for pay-TV operators to provide options of 12-month or shorter contract term for all packages or bundles [5]. This will give consumers the option of going for shorter contracts if they are uncomfortable with entering into a long term commitment.

     

    MDA had also initially proposed to allow pay-TV operators to charge ETCs if they take mitigating actions such as reducing subscription fees when channels or content is removed.  MDA will not proceed with this recommendation following feedback from both the consumers and industry players that they do not find such mitigating factors effective or practical to implement.

     

     

    MDA's other recommendations in the area of unilateral contract variations remain unchanged. These are:

     

    • Consumers are allowed to exit without ETCs no later than 30 days from the date of change

       

    • Operators are allowed to charge ETCs for equipment not essential to the provision of the service, such as for laptops and tablets, subject to certain conditions such as the determination of the retail price of such equipment being not excessive.

       

  2. Forced upgrade of non pay-TV services:  MDA will proceed with its initial recommendation to disallow operators from forcing subscribers to upgrade their non pay-TV services (such as broadband or phone service contracts) to make changes to their pay-TV services. 

     

    However, operators are allowed to offer such upgrades as options for their consumers' consideration.

     

  3. Lack of awareness of important terms and conditions of service:  MDA will also retain its initial proposal for ensuring consumers are better informed on the terms and conditions of their pay-TV contracts.

     

    MDA will additionally require pay-TV operators to provide consumers with a critical information summary (CIS) highlighting the important terms and conditions in a clear and accurate manner.

     

    Pay-TV operators are also required to provide consumers with a written copy of the contract and CIS within 14 days of contracting. They would also need to retain consumers' confirmation on having understood these contract terms.

     

    To facilitate the enforcement and investigations, MDA will require pay-TV operators to retain records of their marketing materials and details of agreement for two years and to supply such materials upon request. The retention period was reduced from three to two years in view that the maximum contract term allowed for pay TV services is only two years.

     

    MDA will retain its initial recommendation to require operators to obtain consumers' consent to continue with the trial or complimentary service, before they can start charging.

     

    These proposals are expected to take effect in April 2016.  

    Click here for details of the changes to the MMCC and feedback received.

 

 

 


[1]The news release on the launch of this public consultation on 24 September 2014 can be foundhere.

[2]The following organisations had submitted written responses to MDA: StarHub, SingNet, M1, Discovery, FOX International Channels, Viacom International Media Networks, Consumer Association of Singapore, and Cable Satellite Broadcasting Association of Asia.  

[3]Pay-TV operators will be excluded from this provision if they state upfront the availability period of material sports content to consumers.  

[4]If a consumer is subscribed to basic pack (10 channels), with add-on pack A (4 channels) and add-on pack B (6 channels), the 20 percent is calculated based on the total number of channels (ie: 20) in the entire pay-TV service. If the pay-TV operator added in 3 new channels since the consumer's subscription, and removed 5 channels subsequently, this would be considered a nett removal of 2 channels.  

[5]Applies to packages or bundles with contract terms of more than 12 months.

jimbo

Respected Commentator

 • 

4 Messages

2 years ago

This is crazy. There is no point subscribing cable TV if there is no Discovery Channel!

I only signed the HomeHub because of Discovery Channel and others like TLC.

 

If you all cancel with Discovery Channel or the other channels, I am going to cancel HomeHub and move to Singtel!

 

Discovery Channel is the only reason I didn't forget about cable TV and move to Netflix!

 

Please don't make this mistake.

Priya_R

Alumni (Retired)

 • 

1.3K Messages

2 years ago

Hi @jimbo,

 

We are still in negotiations with Discovery and seek your patience and understanding. We understand the impact that the discontinuation of the channels may have on you, should both parties be unable to come to an agreement. Please stay tuned for more announcements. 

New Commentator

 • 

1 Message

2 years ago

I am on Starhub cable  TV since Day 1 coming from SCV.The channels i watch often are Discovery and Eurosport. I watch Discovery for documentary and Eurosport for my Badminton and Figure skating competitions.without the channels what is the purpose of continuing Starhub .The alternative channels are not the solutions .I plan to end my contract once expires as there is no reason to continue.Starhub may think there are not many of us watching those channels thus no a big deal.But for me.this is a big deal

mkhub

Respected Contributor

 • 

16 Messages

2 years ago

Natgeo is not a good alternative.  I mean, how many times can one watch a Baboon or a Lion lick each other's butt??  I know Natgeo makes other documentaries, I was on Singtel once and I was bored to death.

mkhub

Respected Contributor

 • 

16 Messages

2 years ago

Yes it is true that Discovery Suite of programs are pretty much irreplaceable.  But if Discovery's producers keep making "Docu dramas" and "Pseudo Science" series, costs will keep going up and customers have to keep on paying more.  Personally for me, there will come a time in the future when I will choose a service provider with Broadband services only and switch to Internet viewing.

KenLee

Respected Commentator

 • 

4 Messages

2 years ago

Dear Amy,

 

So that means we should cancel our subscription and switch over to Singtel?

 

When we customers signed up with Starhub, we have a few particular channels which they want to watch. So now that the channels will be removed, does this means that Starhub should offer us a waiver to cancel our subscription contract without penalty?

 

With channels like HGTV, TLC, Animal Planet, Discovery Science, Discovery Travel and Food Network Asia going, we can't help but feel short-changed.

 

Looking forward to your best solution instead of offering alternative channels which may not be what the consumers want. Either let the channels remain or let us get out for free.

Get Started

Get Started