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Teo

Valued Contributor

 • 

11 Messages

Thu, Jun 12, 2014 1:00 AM

Cross Carriage of 2014 FIFA World Cup (Rejected Twice)

reject twice.

cannot seem to get an answer from 1633 or 1630.

no outstanding bill

have hubstation hd box

Responses

Teo

Valued Contributor

 • 

11 Messages

6 years ago

was put-on hold (music) for more than an hours (1630).

call 1633 also cannot give me an reason.

the CSO said will call me back, almost 30 minutes, still have not receive the call-back.

 

World Cup 2014 is starting in less than 12 hours.

from Monday (09 June 2014 till now), nobody at StarHub can give me an answer, why my subscription and/or application is being rejected.

KaiBoon

Hub Master

 • 

9K Messages

6 years ago

Did anyone share with you on the reason?
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Home is where the ♥ is
Teo

Valued Contributor

 • 

11 Messages

6 years ago

i am giving up.

coming to 1 hour, still have not receive the call from StarHub Hotline (CSO)...

 

KaiBoon

Hub Master

 • 

9K Messages

6 years ago

Please give them a bit more time.
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Home is where the ♥ is
Teo

Valued Contributor

 • 

11 Messages

6 years ago

thank you KaiBoon
KaiBoon

Hub Master

 • 

9K Messages

6 years ago

Sure. You can approach me if you need any further assistance. In the meanwhile, I will be dropping a mail to the team to get them to get in touch with you.
========================================
Home is where the ♥ is
KaiBoon

Hub Master

 • 

9K Messages

6 years ago

Can you send me a Private Message with your details? I will get Customer Service to follow up with you.
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Home is where the ♥ is
Teo

Valued Contributor

 • 

11 Messages

6 years ago

i will wait for the CSO to call me back and give me an good & valid reason.
if the reason is not acceptable, then I am considering to terminate my StarHub TV.
cos this is an once in 4 years event.
even the CSO at Customer Service Centre also cannot tell me an reason, when I visited and asked them on 11 June 2014
Teo

Valued Contributor

 • 

11 Messages

6 years ago

starhub hotline called back at around 6pm.

then have an teleconference call with singtel and starhub.

i thought everything was settled and resolved.

i applied and subscribe for the third time.

now singtel called me again and said starhub left them an message and email, requesting me to call starhub.

trying for almost an hour, still cannot get through

look like i am not going to get it, activated in time to watch 2014 world cup

KaiBoon

Hub Master

 • 

9K Messages

6 years ago

Can you share more about it with me?
========================================
Home is where the ♥ is
Teo

Valued Contributor

 • 

11 Messages

6 years ago

last night, get thru to starhub hotline at around 10.30pm.

after 4 days of hotlines' calls, finally got resolved.

but still feeling a bit "hot" and the problem is with starhub.

 

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