gwoolste's profile

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2 Points

Tue, Jun 22, 2021 5:55 AM

Channel Breakup On Starhub Plus

I am having some severe channel breakup/pixelisation on some channels, particularly the ABC. Why is this occurring? Is it a box issue? A backend issue? Downlink issue? Really would like to get this sorted.

Carla_P

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3.2K Points

4 m ago

Hi @gwoolste, sorry for the inconvenience this has caused. Please try to reboot all equipment from ONT, Router, StarHub TV+ Box, TV by turning off all the equipment and turn them on in the following order to see if the issue persists.

Supporter

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2 Points

@Carla_P  already done multiple times. No improvement. 

189 Messages

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187 Points

@gwoolste Is there any devices connecting to the router via ethernet?

Carla_P

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5.4K Messages

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3.2K Points

In this case, we recommend that you reach out to our Customer Support via Facebook Messenger by clicking the link below as this will need to be escalated to the relevant team for further technical assistance. 

~ Carla

 

 

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