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Community Relationship Manager


991 Messages


6 Points

Wed, Nov 6, 2019 8:00 PM

GreenR Community Guidelines: StarHub Account Related Queries and Support

Hi everyone!


GreenR Community is a place for you to get information on StarHub's products and services,  chat with like-minded users, read tips and tricks, and discuss how you can get the most out of your StarHub products and services among peers.


We understand that most of you are here to look for solutions to your StarHub related products and services. Rest assured that our moderators and advocates are here to help you along the way, and we’re also updating our self-help articles for you to refer to.


Having said that, this isn’t the platform for account related queries, and we might refer you to contact other customer support channels (depending on your preference - such as Facebook Messenger, Twitter DM or email, so that our friendly customer service officers can assist you with checking your account, modify your value-added services, and provide you with personalized assistance.  


Thank you!


Click here for the full list of GreenR Community Guidelines



Some of my posts are unofficial and may contain personal opinions which may not represent the positions and opinions of StarHub.

For account related matter, please seek help from our Customer Service team via Facebook Messenger.

For urgent matters regarding the safety of our members or the security of the platform, please email us at

Have a good idea? Tell us at our Ideas Exchange!


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