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Log in to GreenR Community with Hub iD

We've now changed the way you can log in to GreenR Community - simply log in with your Hub iD to ask questions, like a comment, or simply just chat with us. All you have to do is to link your existing account to your existing Hub iD. Read more to find out: How to log in to GreenR Community1. Why do&

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Highlights

Linksys Velop AX4200 Tri-Band Mesh WiFi 6 System (MX4200) Goodbye Deadspots

Received my trial set on Wed, 3 March. I was immediately taken in by the size of the sets, coming in at almost 0.95kg per node and standing at 243mm with a base of 114 by 114mm this piece of equipment is pretty big in comparison to other routers.In the box, it comes with one node, power connector wi

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Latest Conversations

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Cannot receive sms

I have been unable to receive sms since yesterday and this is causing a lot of disruption to accessing OTPs. Have called customer svc, followed instructions to restart phone, remove SIM card, key in deactivation code but has none worked. Please help.

Question

 • Mobile

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Phishing call from +65 9834 7123 claiming to be from Telco

I received a call that initially I might have misheard him saying he’s from Singtel but after I ask him again he mentioned telco broadband. Saying that there was some security compromise due to the router. Slowly he asked me about what devices were used to connect to the router etc. I hang up after

Discussion

 • Broadband

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Disappointed Service...

I made enquiry on the starhub promotion for 2GB Fibre Internet and place order online. Few days later I got callbackfrom Sales Team that my order was wrong and he told that he cancelled the order and activate new order for upgrade service and internet services will be installed on 27 Jan 2022 and fe

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 • Broadband

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How to Check your Broadband Recontract Eligibility via My StarHub App?

Planning to recontract your StarHub broadband service? However, you are unsure if you’re eligible for recontract and when is your contract end date. Don’t fret. You may simply check your recontract eligibility status via the My StarHub App. Here’s how you can do it.STEP 1: Log in t

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 • Broadband

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Starhub app payment using visa credit card

It's been some months since I couldn't pay using Visa Credit/debit cards through the app. The Visa OTP website does not load properly in the app. So I had to always use my mobile browser to pay my bills. Hope the developers can fix the problem soon. Thanks

Discussion

 • StarHub Apps and Websites

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Broadband Connection

Hi Team, After using Singtel Broadband for three years, I switched to StarHub and opted for a new Broadband connection. So far my experience has been disappointing, I do not understand why it takes more than one week (sometimes two weeks) to do the installation and setup. After having a conver

Discussion

 • Broadband

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Recontract voucher

Hello, I will like to check my eligibility for recontract voucher. Can anyone assist in this matter?   I saw from some posts that the recontract voucher is given to those who completed their 24months contract. Hope to hear from anyone soon. Thank you very much!

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 • Mobile

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Disney +

I am a subscriber to HomeHub+ 1G with 2 TV +. On 20 Jan 2022 I switch Entertainment + to Sports +, thereby lost access to Disney +. Later Disney + was reactivated, but I am still unable to access Disney +.  Any solution please?

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 • TV+

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Ohk channel - 要是没疯的话

I have been following the k drama from episode 1 till 12. Last Friday onwards, drama suddenly switched to mono audio. It was all along in duo audio and I really enjoyed watching the drama. Please check why this has been switched to mono audio in korean language now.

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 • TV+

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Complain about poor service

Starhub is the worst. Once my contract expires, I'm going to change.

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 • Broadband

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