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Fresh Spark
SUHAIMI
Posts: 1
Registered: ‎09-10-2012

any new starhub tv recontract packages for existing customers?

any new starhub tv recontract packages for existing customers who have been starhub for years already? wld be nice if starhub came up with extensive channel coverage for lesser fees for starhub tv patrons that has stayed with starhub for the longest time.
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Community Manager
KaiBoon
Posts: 6,887
Registered: ‎12-09-2012

Re: any new starhub tv recontract packages for existing customers?

Hi Suhaimi, please leave your details @ http://bit.ly/StarHubCares and let us assist you further.



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BFF
niahkong
Posts: 3
Registered: ‎22-10-2012

Re: any new starhub tv recontract packages for existing customers?

I think in the annual report to stakeholders, SH is more interested about the no of new sign-ups. Thus, you can forget about attractive re-contract packages for loyal customers.
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Community Manager
KaiBoon
Posts: 6,887
Registered: ‎12-09-2012

Re: any new starhub tv recontract packages for existing customers?

Hi SUHAIMI and niahkong

 

Thank you for sharing your feedback with us.

 

We’re glad to share that, with recent effect, StarHub TV promotions will be made available not only to new customers, but also existing customers who have fulfilled the duration of their current contracts. 

 

Let me know if you require any further clarification.



Some of my posts are unofficial and may contain personal opinions which may not represent the positions and opinions of StarHub

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Say thanks by liking the post.

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Let others know by marking the post using the "Accept as Solution" button.

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Big Brother/Sista
Foreverlover
Posts: 5
Registered: ‎19-03-2014

Re: any new starhub tv recontract packages for existing customers?

Hi,

 

We ve been signing contract with Starhub for TV, home broadband, digital voice, mobile broadband for 2 years. Our contact is going to expire soon.

 

The same question like above customers, is there any promotional package for extension or not? We would like to extend for 12 months, as we are not sure about after that, but someone from Starhub told us that promotion is given for 24 months contract only.

 

As this is the extension, not the 1st time contract, you should have priority policy for old customers. You should offer 1 year promotion package as well to your old customers.


Please kindly advise.

Thank you.

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Customer Service
DesmondOng
Posts: 140
Registered: ‎01-07-2013

Re: any new starhub tv recontract packages for existing customers?

Hi @Foreverlover

We would like to share that you are not able to extend for 12 months as we only offer 24 months period contract. As noted from the services you had mentioned, you may wish to consider taking up our HomeHub package.
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Big Brother/Sista
Foreverlover
Posts: 5
Registered: ‎19-03-2014

Re: any new starhub tv recontract packages for existing customers?

Thank you for your reply, anyway.

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