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Respected Advocate
Azaman
Posts: 238
Registered: ‎03-10-2012

WHY MOSTLY STARHUB CUSTOMERS SERVICE HOTLINE NOBODY TO ANSWER?

Only recording Voice Machine answer and transfer call to Customer service,but nobody answer the call mostly more than 20mins.REGARDS AZAMAN JANTAN.
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Community Manager
KaiBoon
Posts: 8,326
Registered: ‎12-09-2012

Re: WHY MOSTLY STARHUB CUSTOMERS SERVICE HOTLINE NOBODY TO ANSWER?

Hey Azaman

 

At times, we might be encountering high call volume and hence the waiting time is slightly longer.

 

Is there anything that I can assist you with?

========================================
I am away serving the nation and will only be back on 1 Dec 2014. For any matter related to your service, you can drop a Private Message to the Customer Service Team.

For any matter pertaining to StarHub Community, you can drop send Howard a Private Message.

Some of my posts are unofficial and may contain personal opinions which may not represent the positions and opinions of StarHub

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Say thanks by liking the post.

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Let others know by marking the post using the "Accept as Solution" button.

Home is where the ♥ is
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Respected Advocate
Azaman
Posts: 238
Registered: ‎03-10-2012

Re: WHY MOSTLY STARHUB CUSTOMERS SERVICE HOTLINE NOBODY TO ANSWER?

HAlo KaiBoon.

                      Regarding About My HD SET BOX.Power On N Off Frequently?Can I Just Exchange To New HD SET BOX Rather Than Fix Appointment To Be Check?Regards AZAMAN JANTAN.

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Community Manager
KaiBoon
Posts: 8,326
Registered: ‎12-09-2012

Re: WHY MOSTLY STARHUB CUSTOMERS SERVICE HOTLINE NOBODY TO ANSWER?

Hey Azaman

 

You can visit our Customer Service Centre to perform the swap.

========================================
I am away serving the nation and will only be back on 1 Dec 2014. For any matter related to your service, you can drop a Private Message to the Customer Service Team.

For any matter pertaining to StarHub Community, you can drop send Howard a Private Message.

Some of my posts are unofficial and may contain personal opinions which may not represent the positions and opinions of StarHub

Has someone helped you?
Say thanks by liking the post.

Has your post been solved?
Let others know by marking the post using the "Accept as Solution" button.

Home is where the ♥ is
Please use plain text.
Respected Advocate
Azaman
Posts: 238
Registered: ‎03-10-2012

Re: WHY MOSTLY STARHUB CUSTOMERS SERVICE HOTLINE NOBODY TO ANSWER?

Halo KaiBoon.

                      Thanks again.Have A Good Day To You:smileywink:

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Community Manager
KaiBoon
Posts: 8,326
Registered: ‎12-09-2012

Re: WHY MOSTLY STARHUB CUSTOMERS SERVICE HOTLINE NOBODY TO ANSWER?

Hey Azaman


Same to you. Have a great weekend.

========================================
I am away serving the nation and will only be back on 1 Dec 2014. For any matter related to your service, you can drop a Private Message to the Customer Service Team.

For any matter pertaining to StarHub Community, you can drop send Howard a Private Message.

Some of my posts are unofficial and may contain personal opinions which may not represent the positions and opinions of StarHub

Has someone helped you?
Say thanks by liking the post.

Has your post been solved?
Let others know by marking the post using the "Accept as Solution" button.

Home is where the ♥ is
Please use plain text.
Teo
Valued Contributor
Teo
Posts: 11
Registered: ‎20-10-2013

Re: WHY MOSTLY STARHUB CUSTOMERS SERVICE HOTLINE NOBODY TO ANSWER?

i called 1630, was put on music for more than 1 hours.

lucky, i used home digital line to call else 60 minutes of outgoing calls wasted.

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New Commentator
SamSong
Posts: 1
Registered: ‎20-09-2014

Re: WHY MOSTLY STARHUB CUSTOMERS SERVICE HOTLINE NOBODY TO ANSWER?

Today I need to wait for 35min and they just said nothing can be done now, engineer looking into the problem.
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Community Manager
KaiBoon
Posts: 8,326
Registered: ‎12-09-2012

Re: WHY MOSTLY STARHUB CUSTOMERS SERVICE HOTLINE NOBODY TO ANSWER?

Hi there

Please drop us your details via http://bit.ly/StarHubQuery

Our Customer Service Team will be in touch with you
========================================
I am away serving the nation and will only be back on 1 Dec 2014. For any matter related to your service, you can drop a Private Message to the Customer Service Team.

For any matter pertaining to StarHub Community, you can drop send Howard a Private Message.

Some of my posts are unofficial and may contain personal opinions which may not represent the positions and opinions of StarHub

Has someone helped you?
Say thanks by liking the post.

Has your post been solved?
Let others know by marking the post using the "Accept as Solution" button.

Home is where the ♥ is
Please use plain text.