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Consultant
Azaman
Posts: 238
Registered: ‎03-10-2012

WHY MOSTLY STARHUB CUSTOMERS SERVICE HOTLINE NOBODY TO ANSWER?

Only recording Voice Machine answer and transfer call to Customer service,but nobody answer the call mostly more than 20mins.REGARDS AZAMAN JANTAN.
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Community Manager
KaiBoon
Posts: 6,785
Registered: ‎12-09-2012

Re: WHY MOSTLY STARHUB CUSTOMERS SERVICE HOTLINE NOBODY TO ANSWER?

Hey Azaman

 

At times, we might be encountering high call volume and hence the waiting time is slightly longer.

 

Is there anything that I can assist you with?



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Consultant
Azaman
Posts: 238
Registered: ‎03-10-2012

Re: WHY MOSTLY STARHUB CUSTOMERS SERVICE HOTLINE NOBODY TO ANSWER?

HAlo KaiBoon.

                      Regarding About My HD SET BOX.Power On N Off Frequently?Can I Just Exchange To New HD SET BOX Rather Than Fix Appointment To Be Check?Regards AZAMAN JANTAN.

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Community Manager
KaiBoon
Posts: 6,785
Registered: ‎12-09-2012

Re: WHY MOSTLY STARHUB CUSTOMERS SERVICE HOTLINE NOBODY TO ANSWER?

Hey Azaman

 

You can visit our Customer Service Centre to perform the swap.



Some of my posts are unofficial and may contain personal opinions which may not represent the positions and opinions of StarHub

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Consultant
Azaman
Posts: 238
Registered: ‎03-10-2012

Re: WHY MOSTLY STARHUB CUSTOMERS SERVICE HOTLINE NOBODY TO ANSWER?

Halo KaiBoon.

                      Thanks again.Have A Good Day To You:smileywink:

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Community Manager
KaiBoon
Posts: 6,785
Registered: ‎12-09-2012

Re: WHY MOSTLY STARHUB CUSTOMERS SERVICE HOTLINE NOBODY TO ANSWER?

Hey Azaman


Same to you. Have a great weekend.



Some of my posts are unofficial and may contain personal opinions which may not represent the positions and opinions of StarHub

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Home is where the ♥ is
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Teo
Big Brother/Sista
Teo
Posts: 11
Registered: ‎20-10-2013

Re: WHY MOSTLY STARHUB CUSTOMERS SERVICE HOTLINE NOBODY TO ANSWER?

i called 1630, was put on music for more than 1 hours.

lucky, i used home digital line to call else 60 minutes of outgoing calls wasted.

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