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Respected Advocate
Posts: 238
Registered: ‎03-10-2012

WHY MOSTLY STARHUB CUSTOMERS SERVICE HOTLINE NOBODY TO ANSWER?

Only recording Voice Machine answer and transfer call to Customer service,but nobody answer the call mostly more than 20mins.REGARDS AZAMAN JANTAN.
Hub Master
Posts: 8,788
Registered: ‎12-09-2012

Re: WHY MOSTLY STARHUB CUSTOMERS SERVICE HOTLINE NOBODY TO ANSWER?

Hey Azaman

 

At times, we might be encountering high call volume and hence the waiting time is slightly longer.

 

Is there anything that I can assist you with?

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Home is where the ♥ is
Respected Advocate
Posts: 238
Registered: ‎03-10-2012

Re: WHY MOSTLY STARHUB CUSTOMERS SERVICE HOTLINE NOBODY TO ANSWER?

HAlo KaiBoon.

                      Regarding About My HD SET BOX.Power On N Off Frequently?Can I Just Exchange To New HD SET BOX Rather Than Fix Appointment To Be Check?Regards AZAMAN JANTAN.

Hub Master
Posts: 8,788
Registered: ‎12-09-2012

Re: WHY MOSTLY STARHUB CUSTOMERS SERVICE HOTLINE NOBODY TO ANSWER?

Hey Azaman

 

You can visit our Customer Service Centre to perform the swap.

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Home is where the ♥ is
Respected Advocate
Posts: 238
Registered: ‎03-10-2012

Re: WHY MOSTLY STARHUB CUSTOMERS SERVICE HOTLINE NOBODY TO ANSWER?

Halo KaiBoon.

                      Thanks again.Have A Good Day To YouSmiley Wink

Hub Master
Posts: 8,788
Registered: ‎12-09-2012

Re: WHY MOSTLY STARHUB CUSTOMERS SERVICE HOTLINE NOBODY TO ANSWER?

Hey Azaman


Same to you. Have a great weekend.

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Home is where the ♥ is
Teo
Valued Contributor
Posts: 11
Registered: ‎20-10-2013

Re: WHY MOSTLY STARHUB CUSTOMERS SERVICE HOTLINE NOBODY TO ANSWER?

i called 1630, was put on music for more than 1 hours.

lucky, i used home digital line to call else 60 minutes of outgoing calls wasted.

New Commentator
Posts: 1
Registered: ‎20-09-2014

Re: WHY MOSTLY STARHUB CUSTOMERS SERVICE HOTLINE NOBODY TO ANSWER?

Today I need to wait for 35min and they just said nothing can be done now, engineer looking into the problem.
Hub Master
Posts: 8,788
Registered: ‎12-09-2012

Re: WHY MOSTLY STARHUB CUSTOMERS SERVICE HOTLINE NOBODY TO ANSWER?

Hi there

Please drop us your details via http://bit.ly/StarHubQuery

Our Customer Service Team will be in touch with you
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Home is where the ♥ is