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Esteemed Commentator
hazelmoon
Posts: 6
Registered: ‎30-11-2012

Starhub DNS down? (using maxOnline cable, mobile is ok)

 
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Community Manager
KaiBoon
Posts: 8,421
Registered: ‎12-09-2012

Re: Starhub DNS down? (using maxOnline cable, mobile is ok)

Hey hazelmoon

 

Are you still facing the same problem?



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For matter related to StarHub Community, you can look for @Howard

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Esteemed Commentator
hazelmoon
Posts: 6
Registered: ‎30-11-2012

Re: Starhub DNS down? (using maxOnline cable, mobile is ok)

 

Switched to public DNS 8.8.8.8

http://en.wikipedia.org/wiki/Google_Public_DNS

No longer using Starhub DNS - so dunno if it works.

- when I had the problem, my cable modem did get an IP address from Starhub

- I can ping to starhub default router

- but cannot ping to starhub dns

 

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Community Manager
KaiBoon
Posts: 8,421
Registered: ‎12-09-2012

Re: Starhub DNS down? (using maxOnline cable, mobile is ok)

Hi hazelmoon

 

Thank you for your reply.

 

Which website do you have issue accessing?



========================================
I am away for my Christmas break and will be back on 5 January 2015.

Any matter related to StarHub services, billing and promotion, etc, you can approach the Customer Service Team here.

For matter related to StarHub Community, you can look for @Howard

Wishing you a merry Christmas and happy new year!

Some of my posts are unofficial and may contain personal opinions which may not represent the positions and opinions of StarHub

Has someone helped you?
Say thanks by liking the post.

Has your post been solved?
Let others know by marking the post using the "Accept as Solution" button.

Home is where the ♥ is
Please use plain text.
Esteemed Commentator
hazelmoon
Posts: 6
Registered: ‎30-11-2012

Re: Starhub DNS down? (using maxOnline cable, mobile is ok)

google.com / gmail.com

Nothing works.

Please use plain text.
Community Manager
KaiBoon
Posts: 8,421
Registered: ‎12-09-2012

Re: Starhub DNS down? (using maxOnline cable, mobile is ok)

Hey hazelmoon

 

If you switch the DNS back to Auto, what is the error message that you get?

 

Just a few more questions,

 

1. Have you tried with another PC, does the issue still persist?

2. Does the issue persist when on direct connection to modem?



========================================
I am away for my Christmas break and will be back on 5 January 2015.

Any matter related to StarHub services, billing and promotion, etc, you can approach the Customer Service Team here.

For matter related to StarHub Community, you can look for @Howard

Wishing you a merry Christmas and happy new year!

Some of my posts are unofficial and may contain personal opinions which may not represent the positions and opinions of StarHub

Has someone helped you?
Say thanks by liking the post.

Has your post been solved?
Let others know by marking the post using the "Accept as Solution" button.

Home is where the ♥ is
Please use plain text.