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Valued Commentator
Posts: 2
Registered: ‎31-03-2013

DPC3925 cannot login

my Cisco DPC3925 modem cannot login i tried username:admin password:smileytongue:assword and admin/admin. admin/1111. admin/1234. cisco/cisco.  and behind the modem SSID/KEY  so... i just cannot login the

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Posts: 401
Topics: 16
Likes: 272
Blog Posts: 38
Solutions: 27
Registered: ‎09-02-2013

Re: DPC3925 cannot login

The DPC3925 router provided by StarHub should come with the credentials:
Username: admin
Password: password

If this does not work, try the default manufacturer's credentials, which is to leave BOTH the username and password fields BLANK.

If that doesn't work either, try:
Username: admin
And leave the password blank.

Failing which, you can try hard resetting the router, probably by depressing the RESET button somewhere on the device for about 10 seconds (could be 30).
Windows Phone / 8 Developer | Technical Evangelist | Content Writer at | @ReignOfComputer
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Valued Commentator
Posts: 2
Registered: ‎31-03-2013

Re: DPC3925 cannot login

thx i will try

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Hub Master
Posts: 314
Registered: ‎28-10-2012

Re: DPC3925 cannot login

Do also check on the LEDs on the modem.
Power, DS, US and Online should be stable green.
If they are, you should have no issues accessing into the admin page.
Username : admin
Password : password

Thank you ReignOfComputer for sharing. :smileyhappy:
:smileyhappy: ## Love does not die because of distance. It dies because of doubt. ## :smileyhappy:
Any views expressed here are explicitly to the best of my knowledge and sometimes in my personal opinion and not necessarily in the views by Starhub.
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Respected Contributor
Posts: 15
Registered: ‎19-07-2014

Re: DPC3925 cannot login

At least you can access the admin pages. In my case not. Even after a few hard resets. Teribble product never seen anything like this before. 


If you still have the option take SingTel BB!


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Community Manager
Posts: 8,421
Registered: ‎12-09-2012

Re: DPC3925 cannot login


I will be replying you on

I am away for my Christmas break and will be back on 5 January 2015.

Any matter related to StarHub services, billing and promotion, etc, you can approach the Customer Service Team here.

For matter related to StarHub Community, you can look for @Howard

Wishing you a merry Christmas and happy new year!

Some of my posts are unofficial and may contain personal opinions which may not represent the positions and opinions of StarHub

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